Category: Dragonfly


At a SITE Crystal Awards luncheon held in New Delhi, India on 24th October, the Australian-based IGA International Retailer Tour, operated by Dragonfly Africa, was chosen as a 2015 Worldwide Site Crystal Award winner in the category “Excellence in Incentive Travel – Africa/Middle East”. Dragonfly Africa worked hand-in-hand with Directions Conference & Incentive Management Australia to produce this award-winning programme.


Clinton Els, Director: Operations collecting our award (third from left)

The SITE Crystal Awards are known as the “Oscars” of the Incentive Travel Industry and serve to honour top professionals and programmes that recognize the power of connecting motivational experiences to solid business results. As the business climate and traditional “way of doing business” have evolved over the past years, so have the criteria and standards for motivational events.

This accolade is very special to us for a number of reasons:

To start with, this is the first time a programme, operated in East Africa has won a SITE Crystal Award. It is rather poignant, considering the huge challenges this special region of Africa has had to face in the past few years. This award reinforces our belief that the East African countries – Tanzania, including Zanzibar, and Rwanda are finally being recognized as true stand-alone incentive destinations. We would like to add that this would not have been possible without the extraordinary support of all the local suppliers – hotels, charter companies, transport providers, guides and the general staff who welcomed the delegates with wide smiles wherever they travelled.

It is also our third consecutive SITE Crystal Award win, a great achievement in itself, thanks to a dedicated and inspirational team. It is however more than just a win for the Dragonfly Africa Group, but a win for the whole region. To consistently produce award-winning events, as we have shown is possible, requires the whole MICE industry in Southern and East Africa to collectively deliver world-class service.

In addition, The Dragonfly Africa Group, comprising Dragonfly Africa and Green Route Africa, we have now been associated with a total of 10 Crystal Awards between the two companies – the most SITE Crystal awards of any travel business in Africa.

1995: Sphinx UK – Trip Delivery – Green Route

1996: Thermo King USA – Best Trip Delivery – Dragonfly Africa

1998: Allied Signal USA – Most Creative Use of Incentive Travel – Dragonfly Africa

2001: IBM USA – Trip Delivery – Green Route

2006: BMW North America Grand Travel Award Dinner – Most Outstanding Catered Event at an Incentive Program – Dragonfly Africa

2009: Securian Financial Group USA – Outstanding Sustainable Motivational Experience – Dragonfly Africa

2011: Fuji Xerox Australia – Best Destination based Experiential Travel Program – Dragonfly Africa

2013: AIMIA & Microsoft EMEA Club 2012 – Most Impactful Effort toward Corporate Social Responsibility as part of an Incentive Program – Dragonfly Africa

2014: Genband USA President’s Circle – Most Impactful Effort toward Corporate Social Responsibility as part of an Incentive Program – Dragonfly Africa

2015: Metcash Food & Grocery – Excellence in Incentive Travel – Africa/Middle East – Dragonfly Africa

SITE (Society of Incentive Travel Executives) is a global network of meetings and event professionals dedicated to delivering business results. The highest levels of workplace performance are reached by individuals and teams that are highly motivated. Motivational experiences are a powerful business tool to reward and unlock human potential to achieve corporate objectives. SITE is the only global authority connecting motivational experiences with business results and serves as the source of expertise, knowledge and personal connections that will catapult and sustain professional growth, and help build the value of extraordinary motivational experiences worldwide.

This hugely prestigious award was accepted on behalf of Dragonfly Africa by Clinton Els, Director: Operations.

“Dragonfly Africa is very proud to be associated with the SITE organization and thank all involved for honouring and recognising our expertise and creativity in this specialised sector of business motivation”. Rupert Jeffries, Executive Chairman

atol_logoWe would like to take this opportunity to advise that Dragonfly Africa has been awarded an ATOL license and consequently can safely offer ATOL-protected, flight-inclusive travel packages.

Our ATOL number is 10995 and we will of course supply you with an ATOL Certificate on payment as we are required to do.

Dragonfly Africa is one of the leading Destination Management Companies in Southern and East Africa. We have been involved in providing a wide range of services across a broad spectrum of tourism for over 30 years.  With offices in Johannesburg, Cape Town and Nairobi, we operate across 10 countries – South Africa, Botswana, Zambia, Zimbabwe, Mozambique, Namibia, Kenya, Tanzania, Rwanda and Uganda.

We have a dedicated UK brochure for Travel Agents designed for easy reference, with space on the back for you to add your contact details (we do not show our own). Our Dragonfly Africa Platinum Club provides a range of wonderful benefits for your clients, staying at select properties.

We would very much like to do business with you.  Here are some other reasons why you may like to consider us.

  1. As mentioned, Dragonfly Africa is a DMC. We are also MICE specialists and we have a Leisure division, which gives us huge bulk buying power.
  2. Your contacts here will be born and bred South Africans working out of Dragonfly’s Jo’burg and Cape Town offices. They are true industry experts in their own geographic area.  They will work UK friendly office hours.
  3. Every Dragonfly Africa client will be met at either Jo’burg or Cape Town Airports upon arrival from the UK by one of our representatives who will introduce themselves as your client’s contact while they are here.  This representative will also personally hand them all relevant documentation.
  4. Every client whose booking is worth £3,500.00 per person or more, will be met at the door of the aircraft by a Representative from a Company we work with, that has priority clearance at Jo’burg and Cape Town Airports.  This Representative will escort your clients and fast-track them through, linking them up with our own Representative in the arrivals area.
  5. We will contact your clients during their stay just to check that everything is as it should be and will report back to you.
    1. Provisional bookings will be held for two weeks as a default position and all availability will be checked before prices are given.  Prices will be held firm if bookings are confirmed within that time.


To request a quotation for travel to any of our destinations please contact Nicole Steyn at, call us on 0800 011 2340 or +27 (0) 11 219 5600

or visit our website

Conservation efforts in Africa

It is with a heavy heart that we learnt about the unlawful hunting of Cecil the Zimbabwean lion. One positive side to this tragic story is that it has gained worldwide coverage for conservation efforts in Southern Africa.

Dragonfly Africa has for many years been actively involved in conservation in Southern Africa through conservation tourism and our non-profit organisation – Green Tribe.

If clients would like to get involved in conservation efforts while in the country there are numerous projects they can join in. This can be run as a group or individual activity.

Wildlife conservation safaris offer wonderful, hands-on conservation opportunities for guests. These safaris fund essential work (blood tests, for example, or the removal of a radio collar, insertion of transmitters into rhino horns, or a dozen other tasks that are costly but necessary for conservation work). In return, guests are privy to a behind-the-scenes experience. This makes wildlife conservation safaris a win-win for all. In the past we have been involved mostly with rhinos but there are also projects involving lions, leopard and elephants in various locations around the country.

There are several rehabilitation centers in South Africa that are working hard to conserve endangered animal species. In the Kruger area you will find the Hoedspruit Endangered Species Centre, specializing in cheetah rehabilitation. At Shamwari Private Game Reserve in the Eastern Cape you will find the Shamwari Wildlife Rehabilitation Centre, whose express aim is to rehabilitate and return all animals back into the wild. A visit to these centers contributes to the rehabilitation and research of these animals.

In Uganda and Rwanda we have the life-changing Gorilla Trekking experience to see the critically endangered African Mountain Gorillas. The World Wildlife Fund reports that there are only 880 individual mountain gorillas left in the world today. While it is considered a tourist activity, it is helping conserve these gentle giants through direct funding and the protection and awareness it affords them. By contributing to community upliftment in poverty-stricken areas, tourism offers employment and economic benefits that create positive spin-offs for gorilla conservation. As local people benefit from gorilla tourism and learn more about these primates, their relationship with the great apes shifts.

Human-wildlife conflict is reduced when people understand the gorillas better and have a vested interest in the well-being of the species. The gorillas are increasingly seen as income-generating resources that are valuable as long-term tourist attractions.



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Yellow fever vaccinations are no longer required for travel between Zambia and South Africa, the South African Department of Health has announced today.

The requirement was lifted on Saturday with immediate effect. The decision was made at the World Health Assembly on Friday in Geneva.

The decision by SA’s health department comes after the World Health Organisation confirmed that Zambia had low yellow fever potential exposure status, which means travellers should not be required to carry a yellow fever vaccination certificate.


53 charter planes, 118 flights and 160 pilots in just two days!


Incentive travel reward programmes have become big business for South Africa. Dragonfly Africa is the leading company in this highly specialized market.

Top sales achievers from a wide spread of industries – automotive, financial, IT, pharmaceutical, insurance – are rewarded with an annual trip, together with their partner, to reward them for their performance and to recognize them in front of their peers.

These top achievers are usually very well-travelled and have been all over the world, so their expectations are therefore extremely high.

The Executive Chairman of Dragonfly Africa, Rupert Jeffries, comments:

“A group size can be anything from 20 – 1200 people, with the average size group being around 250 people. Southern Africa delivers hugely well for incentive travel, because we are a well-polished, sophisticated destination, with top class infrastructure.

The short distances involved and the ease of our airports makes it relatively easy to combine more than one destination during the trip. It all depends on budget and number of people, but a typical incentive trip would include 3 – 4 nights in Cape Town, followed by a private safari, and then perhaps topped up with a trip to see the Victoria Falls.

On a worldwide basis, South Africa in particular, is rated extremely highly in terms of trip satisfaction and achievement in delivering the trip of a life time, and return visits are quite common, either by the company or by individuals who participated.”

In late November this year, Dragonfly Africa successfully coordinated the largest ever movement of international incentive delegates in South Africa.

This operation was carried out on behalf of an American insurance company, and involved their top staff, as well as their top achieving insurance brokers.

A total of 118 aircraft (Cessna Caravans, Pilatus PC12, King Air 200, Beechcraft 1900 and Dornier’s) were utilised, and with these aircraft nearly 240 hours of flying was clocked up, covering a distance of over 60,000km.

In addition to these smaller aircraft, six Boeing 737s were used, and this added another 28 flying hours to the total.

To accommodate the 680 delegates, a total of 36 lodges were contracted, for exclusive use over 3 nights. These included lodges in the Sabi Sand, Thornybush, Kruger National Park, Phinda and Madikwe, spread over 11 concessions.

To give the delegates a true safari experience, 124 open air safari vehicles were used for game drives. Each manned by a professional ranger and tracker. A total of 844 game drives took place over the 3 days and there were multiple sightings of the Big Five (lion, elephant, leopard, buffalo and rhino), as well as many other species.

In addition to the safari experience, delegates spent a few days in Johannesburg and Cape Town. Here a total of 235 large and small coaches were utilised for transportation. In Johannesburg, we employed 55 tour guides, and in Cape Town 147 tour guides. A total of 33 staff members, as well as three photographers worked tirelessly, to successfully coordinate and record the whole event.

In addition 3 ambulances, with paramedics, were deployed in the game areas, as a precaution.

The logistics of so many aircraft, vehicles and staff were tough, however, the incentive programme ran extremely smoothly, with delegates rating the programme at one of the highest levels ever achieved.

The client quoted:

“It was the most remarkable and successful incentive reward programme in our history – and we have been doing this for many, many years. It was so exciting, diverse and well organized. We moved around your wonderful country in a seamless manner. None of our top achievers will ever forget this trip.”

Destinations - Robin TBCSituated between Mgahinga and Bwindi National parks and Kisoro, on the shores of Lake Mutanda you will find a place full of inspiration and enjoyment called Chameleon Hill.

Enjoy spectacular views across the lake with its islands and surrounding Virungu Vulcanoes as a backdrop.

The rustic, but sensitively handled, interior speaks of light. Further important aspects in the design of the lodge are colors and mosaics.

The lodge features 10 chalets in total – 5 twin bed rooms (which can be converted into a queen room) & 5 permanent queen bedrooms. All have unobstructed views across the lake and are individually furnished with different colors and other essential features (e.g. mosquito nets). The cozy yet modern restaurant seats a maximum of 20 guests.

The closest starting point for the Gorilla Trekking is in Rubuguri, reachable in 45minutes to 1 hour  drive (depending on road condition/ weather).

Hilton opens Zanzibar property

UntitledHilton Worldwide and DoubleTree by Hilton have announced the opening of the 4* DoubleTree by Hilton Zanzibar – Stone Town. Set amongst historic buildings in the heart of the UNESCO World Heritage Site of Stone Town, this elegant hotel offers the hospitality and charm of the ‘Swahilis’, combined with the renowned coziness of DoubleTree by Hilton Hotel. Explore the winding alleyways, which reveal the architectural influences that the city has seen over the past two centuries.

The hotel has 58 rooms featuring 102cm TVs, free WiFi and ergonomic desks and can cater for conferences and social events for up to 200 guests.

The hotel’s Taarab Restaurant and Lounge, a rooftop restaurant with views of the sea and old city, offers contemporary Western food as well as traditional Zanzibar dishes.

The hotel is approximately 25 minutes from the airport.

Parrot Fish Run

Most people are familiar with the great migration through the Serengeti and Masai Mara, but have you heard about the annual parrotfish run?

The parrotfish run takes place every year between June and August, just upstream from Victoria Falls where the river marks the border between Zambia from Zimbabwe. After the heavy rains millions of fish, from the floodplains, get pulled downstream by the main river current. Once they hit the smaller rapids, they’re easy catch for fisherman waiting with their hand woven fish baskets made of reeds and palm tree leaves. Local families set up camp along the riverbanks to take full advantage of this annual happening.  A significant fact is that the amount of fish caught provides enough sustenance to last the local villages an entire year.

The luxurious 5* Royal Chundu, comprising River Lodge with 10 river facing suites and Island Lodge with 4 private villas, is the perfect spot to witness this exciting happening.

Greenpop Group Plant Days – Livingstone, Zambia

Greenpop is a social enterprise on a mission to reconnect people with our planet – and we have fun doing it! They plant trees through urban greening and reforestation projects, and spread environmental awareness wherever they go. Founded in 2010 they have since planted over 40,000 trees at schools and other urban sites as well as forests across South Africa and Zambia. Greenpop launched Trees for Zambia in 2012, a project that aims to fight the drastic deforestation Zambia is facing.

A plant day involves your clients getting their hands dirty, making a positive impact in an underprivileged community, and working together with children to green their school, farm, or community centre. This is a half-day experience, which can incorporate a lunch at the venue and is a wonderful programme for any incentive planner who is looking for a unique CSR activity in Zambia or Cape Town.

Why join a plant day?

  • You’ll be providing shade and beauty for children to enjoy
  • It’s a great way to collaborate with a group of teachers and children in an effort to green their school
  • Your will help spread awareness about sustainability and the importance of trees
  • It’s a great team-building experience
  • You’ll be investing in a sustainable 
future for Zambia
  • You’ll own the trees you plant, and you will get a certificate with the GPS coordinates!
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